Use Active Contract Management: Examples

Rhode Island’s Department of Labor and Training used active contract management to achieve better outcomes in its sector-based workforce development program, Real Jobs Rhode Island. The Department found that active contract management led to more targeted recruitment and better job placements for participants.

Rhode Island’s Department of Human Services (DHS) uses active contract management to improve supportive service delivery and employment outcomes in Rhode Island Works, the state’s Temporary Assistance to Needy Families (TANF) program. DHS meets with service providers each month to review key data on referrals, enrollments, barriers to employment, and job placements and discuss ways to improve service delivery in real time. Since its inception, more than 830 unique clients have enrolled in services and the work participation rate in contracted services improved by one-third in just six months.

Washington, D.C. procured a new one-stop operator to improve coordination of services for jobseekers at one-stop career centers in the District. The contract uses active contract management, requiring regular performance data reviews and check-ins between the one-stop operator, one-stop partners, the Department of Employment Services, and the Workforce Investment Council. These meetings offer an opportunity to review key performance indicators, including the number of referrals and enrollments and the length of time from referral to enrollment, and course-correct in real-time.

Use these templates and sample language to add active contract management strategies to your agency's grant or contract.